Privacy Policy

Introduction

Mastaba Homes LLC (dba Mastaba Window & Door)("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including our SMS text messaging program.

Information We Collect

We may collect the following types of information:

Personal Information: When you fill out our contact form, request a free estimate, or call us, we may collect your name, email address, phone number, home address, and details about your project.

Automatically Collected Information: When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and pages visited. We use this information to improve our website and services.

SMS Text Messaging and Mobile Information

Program Scope

We offer a customer-initiated SMS text messaging program for project communications. If you provide your mobile number and opt in, we may send you text messages related to your inquiry and project, such as quote replies, appointment scheduling and confirmations, project status updates, arrival notifications, and follow-up communications. The program is conversational and customer-initiated. We do not send automated marketing blasts.

Information Collected via SMS

In connection with our SMS program, we collect your mobile phone number, the date and time you provided consent (your consent timestamp), and the content of messages exchanged with us. We retain message content for service quality, recordkeeping, and dispute resolution purposes.

Sharing of Mobile Information

We may share mobile information only with vendors who help us deliver the messaging service (such as our communications platform provider), and only to the extent necessary to operate the program. These vendors are bound by their own data protection obligations and may not use your information for their own marketing.

Opt-Out and Retention

You may opt out of SMS messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message. Reply HELP for help, or contact us using the details below. After you opt out, we will send a single confirmation message and will not send further messages unless you opt back in. We retain consent records and opt-out requests as required for legal compliance, even after you unsubscribe. For full program details, see our SMS Terms.

How We Use Your Information

We use the information we collect to respond to your inquiries and provide estimates, schedule and perform window and door installation services, communicate with you about your project, improve our website and customer experience, and comply with legal obligations.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can set your browser to refuse all cookies or to indicate when a cookie is being sent.

Your Rights

You have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, and opt out of marketing communications at any time.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.

Legal Entity

This website and our SMS program are operated by Mastaba Homes LLC (dba Mastaba Window & Door), with headquarters at 250 Chase Valley Rd, Broadalbin, NY 12025. References to "Mastaba Window & Door" throughout this site refer to the operating brand of Mastaba Homes LLC.

Contact Us

General privacy questions: contact us at info@mastabawindowanddoor.com or call us at (518) 665-3378.

SMS and mobile information requests: contact our compliance team at mastabahomesllc@gmail.com or call (518) 312-3989.